Communication in Health and Social Care

1664 words 7 pages
L.O.1. Explore how communication skills are used in health and social care settings
1.1 Apply relevant theories of communication to health and social care contextsAccording to George Gerbner,he describes the three main branches of communication studies as;
1.”semiotics” The study of signs and symbols and how they combine to convey meaning in different social contexts,This branch is mainly concerned with how verbal,non verbal and aural signs and symbols combine to create messages.
2.Media effects the study of behaviour and interaction through exposure to messages,It emphasizes measuring,explaining and predicting communication effects on knowledge,perceptions,beliefs,attitudes and public opinion,It is strongly influenced by scientific
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The service user should contribute as well on making their care plan by telling their preferences,choices, wishes and needs. Otherwise, the care workers will have no idea what kind of care the service users wanted to receive. If the service user cant speak for themselves,there must be a representative to speak for their behalf,either a social care worker,solicitor or a member of their family. When the care plan has been made,it should be kept in a secure and protected filing cabinet which only authorize person can have access on the document for data protection and to maintain confidentiality on the informations written in the care plan to protect all personal informations gathered. If the service user needs to be transferred to a new health care services,the care plan should be presented for their reference.

1.3 Describe and explore barriers to communication with health and social care Organisations
In a Care Home for vulnerable adults,the most common communication barriers that a care workers encounter are the following; difficulty of hearing,impaired eyesight,learning difficulties,memory loss,foreign language,cultural differences,stroke,emotional problems,sensory loss and others. Problem arises between care workers and


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