Unit 1 Promote Communication in Health, Social Care or Childrens and Young Peoples Settings
1.1 Identify the different reasons people communicate.
As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues.
People communicate to:
➢ express needs and wishes ➢ Share ideas, information and knowledge ➢ reassurance ➢ express feelings or concerns ➢ establish and maintain relationships and form trusts ➢ ask and answer questions ➢ share experiences ➢ give encouragement ➢ show people they are valued ➢ give and receive …show more content…
Communication differences can result from differences in culture. In some cultures, children are not allowed to speak in front of adult and some kind of body gesture, eye contact, facial expression and touch are inappropriate.
Disabilities such as hearing loss, impaired vision, mobility problems or speech impairment can affect the effective communication. Proper communication method should be known and pre-aware of before communicating the people with disability or different health issues.
Background noise is an important factor to be aware of as inappropriate background noise can prevent good communication. For example, elderly people may have hearing impairments, if you were in a room and they went to the doctors and there was background noise such as people talking they may not be able to understand the professional. This is why it is important to take extra measures to prevent background noise.
Explain how people from different backgrounds may use and/or interpret communication methods in different ways.
One language barrier could be that a resident, colleague or any other personnel is from a different region. They may use the same word but could mean something totally different and have a different meaning to it. For example: rosey lee is cockney slang for cup of tea whereas someone in Kirkby would say cuppa. Communication