The Role of Communication and Interpersonal Interaction in Health and Social-Care

1171 words 5 pages
The role of communication and interpersonal interaction in health and social-care

Introduction
This assignment is centred on effective interpersonal interaction and good communication in health and social care which is achieved through the use of multiple communication methods and techniques and the analysis of how certain types of people think and communicate.

P1 Explain the role of effective communication and interpersonal interaction in health and social care
Key Terms
Formal- The use of professional conversational language
Informal- The use of more casual language
Communication- The exchange of information between people
Context- The circumstances in which an event occurs in a setting
Interaction- When someone or
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People when communicating take some time to adjust to each other; this can be seen by Tuckman’s theory of group’s formation (1965). He said that there are four stages when socialising in a group.
1. Forming- where everyone focuses on the leaders for guidance and direction to show them the way
2. Storming-group members vie for positions in the group and attempt to establish themselves in their group
3. Norming- is when agreement and consensus is formed amongst the groups, roles and responsibilities are established and the team may engage in fun and social activities together
4. Performing- the team is more strategically aware, and knows clearly what it is doing there is no leaders disagreement still appear but are dealt with positively within the group
Tuckman’s theory of group’s formation show us that effective communication and good interpersonal skills by group members working together in a health and social care environment or any group need good interpersonal skills and effective communication to be able to effectively work together and form as a team, Tuckman’s theory suggests that when groups are formed the dominant group members fight for position to be viewed as group leader and once everyone’s roles are established the team becomes aware of each other and start to notice patterns of what does and doesn’t work for their team and start to alter this in order to achieve optimum results. This is done through

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