M2, Review Strategies Used in Health and Social Care Environments to Overcome Barriers to Effective Communication and Interpersonal Interactions.

1656 words 7 pages
M2, review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.
D1, evaluate strategies used in health and social care to overcome barriers to effective communication and interpersonal interactions.
Introduction
There are many differing ideas on the best way to communicate in health and social care and there are many strategies used by the many differing professionals working in health and social care. This assignment will review the different strategies used and then will evaluate the differing strategies and their effectiveness when overcoming barriers to effective communication and interpersonal interactions.
M2;
There are lots of different strategies
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The strategies it will be evaluating are reflective listening, staff training, individual preference, environment and non-verbal communication.
Neil Moonie et al effective communication in health and social care (2012), Reflective listening can both be a help and a hindrance when communicating with dementia patients as it does depend on the service user and the sort of day they are having some days they are in the present and other days they are in the past so the trick is to adjust the way you reflect back to suit the conversation you are having as not to confuse the service user and keep the conversation going, in my opinion reflective listening is an important tool in breaking down barriers as it gives everyone a chance to air their views and be understood as to what they want, need and require.
Neil Moonie et al effective communication in health and social care (2012), Staff training as a tool for overcoming barriers to communication is very important as without it staff working in the sector would not be able to serve their clients in the best way possible they would not have the knowledge to look after their patients in a safe and healthy way and this in turn will anger and or scare the patients so that they refuse help which could be detrimental to their health. In my opinion

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