Five Concepts Important for Successful Communication in an Organization

1699 words 7 pages
Five Concepts Important for Successful Communication in an Organization
Jaime Leigh Plym
COM 425: Communication in Organizations
Jerry Simpson
08 October 2012

Five Concepts Important for Successful Communication in an Organization

Successful communication is one of the most important aspects of an organization. Without it, nothing can be accomplished. There are many concepts of communication that must happen within the workplace. In this paper, I will discuss the five concepts that I feel are the most important for successful communication within an organizational setting. I will discuss how to practice active listening, the importance of organizational culture, how to resolve conflict, the key principles of human communication,
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First, identify the need to negotiate a solution that is fair for everyone involved (win/win). Second, each member must take control of his or her thoughts so he or she can respond properly to the conflict. Next, the group should build empathy with each other. Everyone should behave assertively and handle power constructively. Members should acknowledge, express, and deal with emotions. Finally, a resolution should be facilitated (Hodgson, 2002). In order for group decisions to be made and work to get done, group members must understand these differences and find common ground. If conflict is not resolved, group performance quickly suffers. Another concept that is important to successful communication in organizations is the knowing the key principles of human communication. I will discuss the four most important. Principle one is that communication is a process. This is perhaps the most important principle, and it means that communication never starts or stops, but it is “continuous, dynamic, ongoing, and cumulative” (Krebs, 2011). Even if we don’t realize it, we are always communicating. Our messages never end; they might just take a break. Principle 2 is that communication is irreversible. You can never take back what you say. You can apologize, or say that you meant something in a way other than what was portrayed, but the initial words will forever be

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