Total Quality Management of an Event
Table of Contents Table of Contents ii 1. Introduction 1 2. Strategies Used to Manage Quality within an London Fashion Week 1 2.1 Continuous Improvement 2 2.2 Employee Empowerment 2 2.3 Benchmarking 3 2.4 Quality Circles 4 2.5 Just-in-time (JIT) 5 2.6 Knowledge of TQM tools 5 3. Staff Management Variation in London Fashion Week 6 4. Conclusion 7 References 8
Total quality management (TQM) involves principles that ensure that every organization stakeholders especially managers and staff are committed to attaining and maintaining highest standards in their respective duties. Events have …show more content…
Hence, employees will be able to make reasonable decisions and execute event activities rightly to maintain high standards that will enhance effective achievement of the set goals. Primarily, employee empowerment in event management refers to two things; job enlargement and job enrichment (Rawlins 2008).
In job enlargement, employees of assigned extra event activities to execute. Additional activities of the event increase the scope in which an employee works. The additional tasks make employees also to practice other activities which in turn makes them develop skills and experience in the new areas. Further, it makes the employee be excited over new assignments hence reducing boredom that is an impediment of the provision of high-quality products and services (Kaynak 2003).
Job enrichment involves adding the depth of duties that have been previously executed by the event employees. For instance, if an activity has been done by two employees of different levels, then all the sub-tasks of an activity are done by a junior employee. The technique does not widen the scope of the job, but it deepens the activity. Also, job enrichment makes employees be psyched as the feel valued.
Further, training is a good technique of empowering employees as it gives them new skills that will enable them to maintain high-quality standards. Knowledgeable employees implement activities with easy hence