The Chain of Command Concept
“Merlin Needs a Magician”
1) For each of the four situations noted, what organizational concepts apply? Identify the concept and explain the related problem. -Two welders, unable to get a decision from their supervisor, requested time off. One welder had a dentist appointment and the other needed to leave early to pick up an anniversary present. The “Chain of Command” concept relates to this problem because the “Chain of Command” carries orderly progressions up and down the chain for both decision making and communication to occur, in this particular situation it is a concern and problem because the line is clearly broken (within the “Chain of Command”) (hierarchy) not allowing
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With no one particular task at hand solved, the effort to allow employees to make decisions is not feasible when the task rapidly changes with no support to follow such change. 2) As an advisor to President Ashley Korenblat, how would you resolve each problem? -Two welders, unable to get a decision from their supervisor, requested time off. One welder had a dentist appointment and the other needed to leave early to pick up an anniversary present I personally would use some authority to make sure the person who was assigned and delegated to this task was held accountable for their actions or lack thereof. If the problem was due to a weak chain of command than I would insist that President Ashley Korenblat re-evaluate who she delegated authority to and try to remedy the responsibility that person had by assigning them to a different task that I knew they could perform decision making and proper communication skills needed. Without proper chain of command the problems within an organization can get tossed off, and not fixed, leading the company into the blind without any communication and asking for repeat of bad decision making. -A review of the previous day’s shipping log revealed that nothing had been shipped. The reason: a customer had called about a bottom bracket --- the place where the bicycle pedals attach--- which made the customer’s $4,000.00 bike useless. The customer service department had the authority to stop everything to solve the customer’s problem.