Unit 1

2422 words 10 pages
Unit 01 Assessment: Understanding the Organisation
Question 1. Describe the products and services of a commercial, a public and a third sector organisations in your local area. Commercial: this is often known as a private sector and includes organisations | Such as retail, hospitality, and leisure. the commercial sector is motivated towards | making profit and increase profit, attract new customers and build on existing | Relationships. customer service focuses on sales and after sales service - supporting | the customer before, during and after their purchase to ensure their needs are met | Public: this includes organisations such as NHS, police, hospitals, fire service, | housing departments and other organisations which
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Describe your organisations procedures for health and safety and the types of documentation used. Through company policies - where a company employs more than five employees, the employer must provide a health and safety policy. this must: | - state the aims of the policies and clearly explain their purposes | - explain who Is responsible for which aspects of ensuring health and safety legislation Is adhered to | - explain how it’s aims reduce the risks and any regulations for carrying these

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