Services Operations Management
SERVICES OPERATIONS MANAGEMENT special reference to
Gaurav Tyagi 10DM-189
Gaurav Singh 10IB-029
Neha Sinha 10DM-093
Neha Kaushik 10DM-092
Harsh Shah 10IB-030
Keshav Shenoy 10HR-019 2010-2012
Under the guidance of
Prof. Kunal Ganguly
INSTITUTE OF MANAGEMENT TECHNOLOGY
Manufacturing, service and agriculture are the major economic activities in any country. In India, manufacturing and services together constitute nearly 75% of the GDP. Moreover, in recent years the growth in GDP is primarily due to the growth in these sectors of the economy. During the last ten years, the share of services in the GDP has grown steadily from about 40% to about 51%. The Union …show more content…
A customer service strategy is an important part of any business plan. Since business relies on customer satisfaction, any good business should develop a strategy that not only draws in customers, but keeps them happy so they are not tempted to try out a competitor.
An effective customer service strategy has several steps, according to Cambridge Consulting. It should focus on both how your business handles its customers as well as properly training your employees.
Customer input is a valuable part of any effective customer service strategy, according to Cambridge Consulting. By knowing how your