Managing Stress and Conflict

2661 words 11 pages
ILM Level 5 – Award in Leadership and Management

Candidate Name: Samantha Salmon

Managing stress and conflict in the organisation


Table of Contents

Contents Page Number

Understand the effectiveness of own organisation in dealing with workplace stress and conflict
Evaluate the effectiveness of the organisation in recognising workplace stress and conflict and providing the necessary support mechanisms

2 Be able to improve the management of workplace stress and conflict in own area of responsibility
Plan improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility

3 Implement improvements to the
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How they appraise the situation will depend on various factors, including:
• their background and culture;
• their skills and experience;
• their personality;
• their personal circumstances;
• their individual characteristics;
• their health status;
• their ethnicity, gender, age or disability; and
• other demands both in and outside work.
As a manager you have a duty to ensure that work does not make your team ill. Understanding how to spot the signs of stress in your team, and then know what to do to reduce stress, will help you achieve this.

Disputes and conflict in the workplace
Conflicts at work take many forms. It might be an individual with a grievance, a problem between an employee and a manager or conflict between two co-workers. Any conflict can get in the way of work and make the business less productive.
Dealing with conflict at an early stage to nip it in the bud and stop the situation developing into a full-blown dispute will save time, money and stress later on, for both the employer and employees.
Some of the issues that can cause conflict between individuals and groups at work include:
• ineffective or insufficiently trained management
• unfair treatment
• unclear job roles
• poor communications
• poor work environment
• lack of equal opportunities
• bullying and harassment
• unresolved problems from the past
• an increase in workload

There are some key steps an employer can


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