Interpersonal Leadership Skills
Studies show that many leaders’ failures are attributable to interpersonal skills such as building relationships, leading teams, developing a positive work environment, effective communication and inspiring trust (Eblin, 2011). These skills become even more important when the basic element of the business is the person. It is evident that leaders must master these skill sets to be successful as a leader in their industry.
RELATIONSHIP MANAGEMENT: Interpersonal Competencies Must Haves
As a part of the four key factors in emotional intelligence, relationship management involves the “soft” or personal side of management that has a direct impact on the aspects of the business (Durbin, 2010). …show more content…
Intrapersonal Conflict – Within the leader. This may be a moral dilemma in decision making for the individual (Durbin, 2010).
Intragroup Conflict – between individuals within a group (Durbin, 2010).
Intergroup Conflict – between groups within the organization (Durbin, 2010).
Some basic truths of conflict resolution:
• Conflict is inevitable
• Perspectives are not right or wrong.
• There are many ways to manage conflict.
• All people need control, respect, fairness, and space.
• We often have the ability to influence others; we rarely have the ability to control them.
BUILDING SKILLS: Key Points to Build Interpersonal Skills
Not everyone has the skill sets needs to be a successful leader. The good news is that everyone can learn these needed skills and improve upon their old ones. In this section, we will explore different way to build competencies in interpersonal leadership skills. It takes a lifetime to build good interpersonal skills. Here are several steps to take as you enter your new leadership role.
Active listening is a key part of communication with over 45 percent of communication being from listening, is no wonder why it is so important (Nichols & Stephens, 1957). Here are some key strategies for leadership communication.
Prepare for the Conversation o Schedule time (Hayes, 1991) – This will minimize interruptions and will