Unit | Learning outcome(s) | Assessment criteria | Questions | 501 | 1 | 1.2 | Explain how to support effective communication within own job role | AnswersWithin my job role as a Social Work Assistant for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role.Interpersonal skills are those skills that enable me to interact with another person, allowing me to communicate successfully with them. Good communication skills are vital for working in Health & Social Care …show more content…

For e.g. it is seen as polite and respectful to make eye contact when speaking to someone in western culture but in other cultures, for example in East Asia, it can be seen as rude and defiant. Distress:When someone is distressed, they might find it hard to communicate. They may not listen properly and so misinterpret or not understand what is being said. They might also be tearful or have difficulty speaking. This can occur if a client has received bad news in relation to their health. Emotional Difficulties:We all have emotional difficulties at times and become upset. The effect can be not to hear or understand what people are saying to you. This can lead to misunderstandings. Health Issues:When I am feeling ill, I may not be able to communicate as effectively as when I am feeling well. This can affect my colleagues and service users. Similarly, people who are being cared for in hospital because of an illness may not be able to communicate in their normal way. Some long-term (chronic) illnesses such as parkinsons disease or multiple sclerosis also affect an individual’s ability to communicate and I need to be aware of this when