Aiming Higher: Motivating Knowledge Workers
Among the top ornamental fish service providers in the world is Qian Hu.This Singapore-based company started as a piggery in the 1980s. However, due to government regulation against such business, founder Yap Tik Huay decided to convert it into a fish farm instead. Nevertheless, in 1989, the Great Singaporean Flood caused an unfavorable wipeout of Qian Hu’s fish supply.
In spite of this, Qian Hu was able to recover from the loss. Today, the company boasts being one of the largest ornamental fish service providers in the country with services that include farming, importing, exporting, and distributing over 500 species of ornamental fish. Qian Hu exports to over 80 countries across …show more content…
The ornamental fish industry requires specialized knowledge and equipment. KM is essential in aiding Qian Hu’s decision-making process through collation of relevant information that should lead to more efficient dissemination of the latter. KM creates value for Qian Hu by continuously improving the company’s processes and efficiency in its operations; thereby contributing to the company’s sustainability. By applying experience-based knowledge in quality maintenance and innovation of its products and services, it differentiates itself from its competitors.
Since Qian Hu is currently positioned as a “one-stop shop” for ornamental fish-related needs, knowledge management is most useful when all aspects (organizational, technological, and ecological) are addressed. The technological aspect of KM requires that the company invest on a cloud knowledge management system that allows for data storage, easy access, and online scheduling and communication. This system should include data on inventory control, financial performance, employee inputs regarding product and service innovation among other things. An online KM system helps shorten the decision-making process, especially if an operations manual to be used as a guide, or a reference. On the