Using Emotional Intelligence to Communicate in a Health Care Setting

1157 words 5 pages
Before discussing how a healthcare worker uses emotional intelligence when establishing communication with a client in a health care environment, it is imperative to first have a clear understanding of what emotional intelligence is. Only then can we assess how it is used by a healthcare worker when communicating with client and its relevance in such a setting.

Defining what communication means in this context is also important to understanding how a healthcare worker uses emotional intelligence to establish effective discourse with a client. Communication is much more than just words and encompasses intrapersonal, interpersonal and observational skills which are critical when communicating with a client. With this in mind, it could be
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According to Reeves (2005, p. 175), reading, exercise activities such as yoga, and spending time reflecting in a quiet space can also greatly enhance emotional intelligence.

The first step for a healthcare worker is to understand their emotions. Becoming aware of their emotions and identifying what specific influence or situation triggers them, enables the healthcare worker to then decipher the patient’s emotional state which in turn facilitates communication, understanding and empathy. Along with this heightened personal emotional awareness healthcare workers gain more broadly, social awareness, better self-managements skill, social awareness and improved relationship management skills (Winship, p. 942).

Communication with a patient is also greatly enhanced by taking a holistic approach to patient care. The benefits of healthcare workers acknowledging the psychological, spiritual, cultural and social needs of a patient have been shown to engender closer relationships with patients. This encourages open communication and a sense of mutuality is achieved with the patient as well as aiding the continuity of care the patient receives while in the healthcare system (McQueen 2004, p. 103).

According to Faguy (2012, p. 237), the bases of all good relationships are three fold. Firstly, we must be attentive to each other’s needs, relate to each other, and share our thoughts, feelings and ideas.

These three foundations of relationships


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