Relevant to Unit 511 in the Level 5 Diploma in Leadership in Health & Social Care Services
Supervision has been defined as: “an accountable process which supports, assures and develops the knowledge, skills and values of an individual, group or team. The purpose is to improve the quality of their work to achieve agreed objectives and outcomes. In social care and children’s services this should optimise the capacity of people who use services to lead independent and fulfilling lives”. (National Occupational Standard on Supervision developed by Skills for Care and Development and CWD
Supervision has its origins in social work and casework, but it was also developed during the growth of charitable social agencies …show more content…
The primary goal is to dispel ignorance and upgrade skill. The classic process involved with this task is to encourage reflection on, and exploration of the work. Supervisees may be helped to: * Understand the client better; * Become more aware of their own reactions and responses to the client; * Understand the dynamics of how they and their client are interacting; * Look at how they intervened and the consequences of their interventions; * Explore other ways of working with this and other similar client situations
In supportive supervision the primary problem is worker morale and job satisfaction. The primary goal is to improve morale and job satisfaction (Kadushin 1992: 20). Workers are seen as facing a variety of job-related stresses which, unless they have help to deal with them, could seriously affect their work and lead to a less than satisfactory service to clients. For the worker there is ultimately the problem of 'burnout'.
The supervisor seeks to prevent the development of potentially stressful situations, removes the worker from stress, reduces stress impinging on the worker, and helps her adjust to stress. The supervisor is available and approachable, communicates confidence in the worker, provides perspective, excuses failure when appropriate, sanctions and shares responsibility for