Chapter 4 Building Relationships by Communicating Supportively
1) Studies have found that productivity at work is markedly higher when relationships are positive.
Explanation: This is true because positive relationships foster cooperation among people, so that things that get in the way of highly successful performancesuch as conflict, disagreements, confusion and ambiguity, unproductive competition, anger, and personal offenseare minimized.
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Topic: Building Positive Interpersonal Relationships
2) Studies have found that people make fewer mental errors when experiencing positive relationships.
Answer: TRUE …show more content…
Explanation: The response of the employee in this case demonstrates that she has been disconfirmed and lacks a sense of value or worth. She is trying to make herself look good by suggesting that she offers advice to the general manager. Thus, her response is more a matter of demeaning communication than it is a matter of whether she has been counseled or not.
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Topic: Defensiveness and Disconfirmation
13) Congruence in communication means that what is communicated verbally and nonverbally matches what the person is thinking and feeling.
Explanation: Simply put, congruence means being honest. It means communicating what you intend. However, it does not mean being brutally honest or demeaning others. Effective congruent communication must be supportive.
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Topic: Principles of Supportive CommunicationCongruent, Not Incongruent
14) When her boyfriend asks if everything is okay, a woman coldly responds, "Everything is fine." She is practicing congruent communication.
Explanation: To be congruent,