Chapter 4 |Part Two Managing Processes

5504 words 23 pages
Chapter
4 |Part Two Managing Processes

Process Strategy | |

TRUE/FALSE

1. Process decisions are strategic in nature. Answer: True Reference: Introduction Difficulty: Moderate Keywords: process, strategic

2. ISO 14001 is a set of standards that govern how a company designs service processes. Answer: False Reference: Process Strategy Difficulty: Easy Keywords: ISO, 14001, service, design, process

3. No process can exist without at least one product or service. Answer: True Reference: Process Strategy Difficulty: Easy Keywords: process, product, service

4. Process structure is the mix of equipment and human skills in a process.
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Job processes generally have higher volumes than batch processes.

Answer: False

Reference: Process Structure in Manufacturing Difficulty: Moderate Keywords: job, batch, process, volume

25. In a line process, variety is possible by careful control of the addition of standard options to the main product or service. Answer: True Reference: Process Structure in Manufacturing Difficulty: Moderate Keywords: line, process, variety, options

26. Petroleum refineries typically use continuous flow processes. Answer: True Reference: Process Structure in Manufacturing Difficulty: Moderate Keywords: continuous, flow, process

27. Continuous flow processes have a high level of customization. Answer: False Reference: Process Structure in Manufacturing Difficulty: Easy Keywords: continuous, flow, process, customization

28. The product-process matrix brings together the elements of volume, process, and quality. Answer: False Reference: Process Structure in Manufacturing Difficulty: Moderate Keywords: product, process, matrix, manufacturing

29. A make-to-stock strategy involves holding items in stock for immediate delivery and is feasible for standardized products with high volumes and reasonably accurate

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