Quantitative Research Article Review
September 28, 2012
A Quantitative Research Article Review
I chose to critique the peer reviewed publication A Quantitative Correlational Study on the Impact of Patient Satisfaction on a Rural Hospital. There are various reasons why I chose this article. I am an agency nurse and work at various different emergency departments around Middle Tennessee. Most of them are concerned about patient satisfaction scores and are frequently called into meetings regarding these scores. Staff at most of these hospitals can be called to the carpet as you may say if we have unsatisfactory reports from patients. This can be very frustrating because not all …show more content…
Although the data analysis was clearly defined and appropriate, the number of participants was not mentioned.
The findings were not mentioned with the literature review but the hypothesis was identified and supported. The study concluded that “with respect to inpatient ratings, the null hypothesis was not rejected, and it could not be concluded that the hospital’s gross revenue was related to mean inpatient satisfaction scores. However, emergency department mean patient satisfaction scores were correlated to revenue in three areas of allied health care practitioner skills, standard testing, courtesy of person performing blood collection, and courtesy of radiology personnel” (Ellis-Jacobs, 2011, p. 5). “Other factors that affect hospital gross revenue such as health care facility location and seasonal trends were identified. Rural health care facilities are a primary source of patient care for elderly and uninsured in rural areas; therefore, taking care of these patients will result in greater patient satisfaction scores and ultimately increased hospital revenue” (Ellis-Jacobs, 2011, p. 5). “Based on the information gained from this study, a new model for patient care was developed for exploration. Take Care of Patients of TCOP is based on the premise that is rural health care facilities are taking care of patients by meeting or exceeding the patients expectations, all aspects of rural health care