Characteristics and Skills of Human Services Workers
Everyday life presents different mental, emotional, and social challenges and rewards for the client that must be …show more content…
• Arrogance: No matter how long in the field, a human services worker does not know everything; every situation is different. Human services workers must not take themselves too seriously.
• Greed. Entering the human services business only for the money means one is in the wrong occupation. Human service workers give, not take; salaries are not proportionate to the tasks involved. The reward is in the client’s empowerment.
• One is not suited for the particular position. An advocate may not be suited to be a mediator. A human services worker must find the area of service for which one is matched.
Skills that a human services worker needs to have developed before embarking on this career include:
• As mentioned above, communications skills are of the essence.
• Critical thinking skills--human services workers must be prepared to handle instant, emergency and urgent situations.
• Conflict resolution skills--Life is full of conflict and the human services worker must be able to bring some sort of acceptable answer for the client.
• Creative thinking--In this day of diminishing budgets, human services workers must be inventive in procuring services for clients, as well as finding innovative, productive ways for the client to express creativity and skills.
• Leadership skills with compassion and understanding are essential for