Tesco - Customer Service
Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.
Today's world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. Therefore the achievement of customer satisfaction must be a major objective in all organisations.
To achieve …show more content…
Tesco provide a lot of different customer service to meet different customers' needs.
1. Trolley and basket:
Tesco provide different types of free trolleys and basket in front of the entrance for their customers to meet different needs.
They have a large size trolley, a medium size trolley and basket for their customers. Therefore their customers can decide how many products they will buy and choose different trolley or basket.
For customers who have kids or baby, Tesco have a trolley with "baby chair" on it. Therefore, kids or baby can sit down on the trolley and shopping with their mother or family. Tesco also has kids trolley, which is a small trolley for kids to shopping. So, the kids can also do their own shopping and will not feel boring.
For disables: there have special trolleys for disables people in Tesco, which can connect to the front of wheel chair. Therefore, disables people can do their shopping easily with their wheel chair. Tesco also will sent staff to help hand crippled customers.
2. Car park
Tesco have a large and clean under roof car park, which is secured and ticketed. There have a car cleaning service inside the car park; it is convenience for their customers to clean their car. The car park also have some special area for disable' vehicles. Therefore, disables can easy to find a place to park their car.
3. Health and safety