Sociology in the Workplace
Criteria such as how many customers and how well were they served, did they spend as much money as anticipated. Customer’s standards are more often emotional, were they treated courteously, fairly and efficiently. Worker criteria for successful interaction are usually dependent on the situation; are they treated well by their employer or customer, are they receiving adequate compensation for work provided. Workers can manipulate a service interaction to promote their product or service, to advance in their career, as well as make the recipient happy. For example, airline stewardesses are trained in providing friendly and courteous service to ‘ensure’ a pleasant flight experience. This process of managing an emotional response in their actions with customers is called emotional work (Hodson, & Sullivan, 2007, p. 235). “Losing it” applies to a worker who fails to maintain the expected interaction with a customer because he/she is rude or offensive. “Burnout” is due to the chronic stress in a service job, usually resulting from frequent and repetitive interactions. This is a result of long-term difficult job situations that may be due to overworking or inability to perform the job satisfactorily.
4. Identify and explain the four (4) hallmarks of a profession. Compare the hallmark approach with the Conflict Approach on the issue of whether the professions constitute a meritocracy. The four hallmarks of a