Hilton Hotel

7255 words 30 pages
1

Contents

1.0 Introduction ..................................................................................................................................... 6 1.1 2.0 2.1 2.1.1 2.1.2 2.1.3 2.1.4 2.1.5 2.2 2.2.1 2.2.2 2.2.3 2.2.4 2.2.5 2.3 2.3.1 2.3.1.1 2.3.1.2 2.3.1.3 2.3.1.4 3.0 3.1 3.2 3.3 3.3.1 3.3.2 4.0 4.1 2 Overview of the Company ............................................................................................... 7 Situational Analysis .......................................................................................................... 8 Macro Analysis ................................................................................................................. 9 PEST Analysis
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39 6.1.1 6.1.2 6.1.3 7.0 8.0 Improve the designing of their room and facilities ................................................. 41 Provide Reasonable Price Package And Give Value For Money And Cost ..... 43 Benchmarking Current Services Practises of Hilton ............................................. 44 Cost Benefit Analysis for Hilton .................................................................................... 45 Current And Future Practices In Improving Quality Of Hilton .................................. 48

8.1 Implement the Balance scorecard Appraisal System to Improve the Quality of the Hilton 49 8.2 Implement Total Quality Management (TQM) systems to improve the Quality of the Hilton...................................................................................................................................... 50 8.3 8.4 8.5 9.0 10.0 Provide Speed of the services to Customers ............................................................. 52 Provide Reliability Services .......................................................................................... 52 Provide Flexibility Services ........................................................................................... 52 Conclusion ....................................................................................................................... 53

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