Hilton Case Study

5676 words 23 pages
HILTON WORLDWIDE

Prepared for
Professor Issam A. Ghazzawi

Prepared by

BUS 551: Seminar in Organization Theory & Behavior
October 11, 2010
CONTENTS
PAGE
Introduction……………………………………………………………………………3
Organizational Background………….……..……………..……...……………………3
Organizational Structure and Design………………………...………..………………6
Hilton’s Culture and Ethics……………..…………………………………….……….9
Organizational Environment…………..………………..……………..……………..10
Hilton Hotel manages its workforce diversity…………………………..….………...16 Organization’s Leadership ………….……………………………………………… 18
Groups and Teams in Hilton………..…………………………..……………………20
Evaluation Hilton’s Overall Effective…………………………..……..……..………24
Recommendation……………….…..……………..…………..……………..….……28
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(George, 2008)
Organizational Design The process of structuring human and physical resources in order to accomplish organization objectives, involving dividing tasks into jobs, specifying the appropriate department for each job, determining the optimum number of jobs in each department, and delegating authority within and among departments. (George, 2008)
Hilton Hotel Organization Chart
Advantages
• The performance of common tasks allows for work specialization, which increases overall productivity. • Training is easier because of the similarity of tasks and the resulting opportunities for inexperienced workers to learn from experienced workers. • A large, full-service hotel maintains an extensive organizational structure in order to quickly meet its guests' needs and desires. • Allows an organization to respond to the needs of particular types of customers, understand the organization as a whole and planning with suitable effective strategies that match customer demand. • Able to customize products and services to meet the needs of customers in different world regions.
Disadvantages
• Cost concern, because each region the hotel utilizes a large management staff so this might affect company with the high labor cost, etc. • For global management in each region, plan and

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