Walmart currently employees more that 2 million people worldwide in their more than 10,000 retail stores, strategically located in 27 different countries worldwide (Walmart Inc., 2013). In 2012 the company reported earning well over 400 billion dollars (Walmart Inc., 2013; "Walmart- Refocus," 2006). Here in the third week of the needs assessment being conducted on behalf of our client Sams’s Club a division of Walmart Inc., the focus surrounds the collection and its analysis. Following the collection of data and a meeting was held with Sam’s Club management and a recommendation was made based on this analysis.
The recommendations made was based on the findings generated from random customer satisfaction survey, selection process for …show more content…

Deciding which employees would benefit most from this new training was reached after evaluating employee assessment and determining if the deficiencies exhibited by employees was knowledge or ability based. In addition, analysis of current training methods show that although the majority of training currently receive by employees are completed on their own there is no follow up or feedback on the material learned.
Two locations were selected from three possible sites in the Orlando Florida area. The two BJ’s stores used were selected for their similarities in the number of people employed, and the percent of daily sales generated. Each store has a combined staff of regular and part-time employees between 120 -130. Each store generated $25,000-$35,000 in daily sales. Pre-training data has been collected from both stores. Data has shown that the collection of data prior to implementation of training
The first store will be used as the control and for now will continue to use the same training methods that have been available at all Sam’s Club locations. The second store will have members selected to form an action group to focus group on ways to motivate and retain employees. Over the next two week employees will go through retraining in key areas of customer service using a combination of small group discussion and role-play, simulations, and coaching.
The type of training to be provided will be blended to include small groups, individual coaching and