HRM 592 Week 5 Mini Paper
The recommendations made was based on the findings generated from random customer satisfaction survey, selection process for …show more content…
Two locations were selected from three possible sites in the Orlando Florida area. The two BJ’s stores used were selected for their similarities in the number of people employed, and the percent of daily sales generated. Each store has a combined staff of regular and part-time employees between 120 -130. Each store generated $25,000-$35,000 in daily sales. Pre-training data has been collected from both stores. Data has shown that the collection of data prior to implementation of training
The first store will be used as the control and for now will continue to use the same training methods that have been available at all Sam’s Club locations. The second store will have members selected to form an action group to focus group on ways to motivate and retain employees. Over the next two week employees will go through retraining in key areas of customer service using a combination of small group discussion and role-play, simulations, and coaching.
The type of training to be provided will be blended to include small groups, individual coaching and