Interview with Business Owner

1724 words 7 pages
Nilima Rawal
BMGT110

University of Maryland University College
September 23, 2012

Abstract
For my interview I decided to choose the owner of 6 different Subway Restaurants in Maryland. It was an honor to interview my friend "Mr. Sharad Doshi". He has been in this industry for past five years. I chose him because he has been an inspiration to everyone. Looking at his accomplishments, makes us feel very proud and I knew for sure, for me, the best person to interview would be him.

Subway is an American Restaurant Franchise that primarily sells Sandwiches (Subs) and Salads. It is owned and operated by Doctor's Associates, Inc. (DAI). Subway is one of the fastest growing
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Mr. Doshi explained to me that his strategy for gaining and maintaining new business opportunities is the customers. He says, "For me, it is all about making my customers happy". Everyone that comes through my door, are welcomed with open arms. "I’ve put my heart and soul into all the stores I own." said Mr. Doshi. If a customer seems unhappy with their meal, they are immediately given a replacement and/or the item is taken off the bill. We set our goals, and derive specifically on how to achieve those goals. We hire consultants to help and support our system. We invest money in technology. Review our strength and weaknesses; put every effort to make it better. According to Mr. Doshi, the Key to his success is the Team work. The best way to describe our success is by giving you an example. Honestly, we are blessed to have a team of best captain and coach. Sonal; my wife is the" Captain" of our team and I am the "Coach". I Coach and she plays the game with the best players. She is very patient and handles the situation very easily. Unfortunately, there are times when things do not go as planned and she manages it very nicely. She knows how to build the team. She understands that every player is not best in all position, so put the best player in the right place at a right time. At the end of the day, she wins every game and I am the happy coach of the winning team. Another reason for

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