Cmi L3 3009
Unit 3009
Word Count 2724
Contents
Topic Page
Task 1. Understand the importance and principles of management communication. 1-2
Task 2. Understand how to use methods of communication to achieve the management objectives. 3-5 Task 3. Understand how to review the effectiveness of communication in the achievement of management objectives. 6-7 Bibliography. 8
Appendix:
1 - Feedback Sheet. 9-11
2 – Customer Satisfaction Survey. 12
3009 Understand the importance and principles of management communication – Task 1
1.1 Describe the role of communication in the management …show more content…
The below table shows the action and considerations required for a team brief. Arranging the Brief | Timing – Should the information be communicated in a timely manner or at the same time as another department’s brief? When there are shift patterns or part time workers you should consider days when most of the team are present.Size – What is the size of your team? According to The University of Manchester (2012), an ideal team brief would be between 4 – 15 people. Larger groups are easily distracted and have time wasting conversations so you should consider smaller groups.Venue – Pick a room that is big enough and has the required resources available – e.g. chairs or a smart screen.Publicity – The date of the briefing should be notified to the team far in advance to ensure high attendance. | The Agenda | Priorities and sequence – Consider what information must be communicated, what information should be passed on and what would be useful to pass on and then put this