Client Paper BSHS 305
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Understanding the needs, concerns and the attitudes of the clients is important on the part of the client human services providers, since it will help them to provide quality services to the clients. Some social, cultural, and personal factors do affect the provision of services to the clients. For a client to gain quality and satisfaction on the goods that are being provided by the service provider, it is important for the provider to assess their needs and even know them before going to provide the services to them. This paper aims at looking at the range of problems that affect clients who consume human services, and …show more content…
Providers who provide information and counsel the patients tend to establish very strong links with the clients. This serves to build confidence and trust in the service they are providing. Information serves to assure the clients about their condition. Failing to assure the patients or provide information to them makes them harbor anxiety that is dangerous to their well-being. In addition, counselling the clients enables them to be well psychologically, and enhances their decision making power.
Essential communication and listening skills are important for any provider of human services in being effective. Hannah and Virginia (2012) recommend adopting an attentive and a relaxed posture when dealing with clients. This enhances giving the client valuable time. When the provider is relaxed, the client is encouraged to communicate all their problems