Case - Ellen Moore
“ELLEN MOORE (A): LIVING AND WORKING IN KOREA” At first glance it looked like that the main problem about this case would be Korean’s team and their lack of qualification and expertize in this System Implementation (SI) project, therefore without taking drastic measures and improvements they are not going to be able finish it in time. But the more I read, the more I understood that lack of experience is just one small piece of problem set they had there. They had strong Cultural differences between Asia and Western thinking, in way of acting, communication differences, language barrier, used working hierarchy and most importantly different standards and values. As well as missing staring real information about managers and their teams,
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As far Ellen is more experienced and capable of preceding the project she should be the only leader of the team. * Approach the team and client could be similar as Andrew presented when he talked to the client prior getting the contract, where he won over clients’ long-time supplier to . I mean he had strong communication skills and approaches as well as excellent convincing abilities, so Ellen could use similar attitude and skills when she is communicating with her team or client. * Team should stop following broken requirements form the client and stick to planned schedule etc. What I mean is that if Andrew would manage to get team together with strong one leader, then team would follow him/her and will accomplish the job on time and there would not be planning, coaching, backstabbing and so on problems, because Koreans are strong team member culture with ability to follow the leader blindsided, so taking this into account a lot of things could be accomplished. What could Ellen have done differently to improve her team’s performance and avoided personnel problems? * Starting from the moment when she realized that hers and Jack’s opinion of how to direct team are significantly different, she needed to put some boundaries, like deciding who is going to be responsible for one things, and who for another ones. That could be one step not to discourage him so he would not feel threatened (and did not egoistical and stupid moves as he did).