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Part 4: BJB Manufacturing Company Quality Management Supplier Alliance Metrics
Week 5
MGT / 420
November 14, 2012
Shiva Shrestha * * * * * * * * *

BJB Manufacturing Company produces high-end compact disc (CD) changers for the automobile aftermarket, which at this time has no quality program. The president of BJB wants his company to become the premier producer of high-end CD changers for the new car and aftermarket segments of the overall market. It is important to note that BJB is attempting to penetrate a new market segment in doing this. The leadership of BJB must ascertain the precise quality requirements of all new car manufacturers. The …show more content…

This quality management approach proposes 19 steps for improving quality. Highlights for comprehensive 19 step total quality control plan includes a system of improvement policies and processes, high quality expectations, continually monitor and evaluate the system, and improving quality generally increases profit margins. Bottom line up front, Feigenbaum’s approach to quality management calls for employees’ involvement at every level of the organization and focuses on several concepts that influence quality management.
The role of leadership
To be successful as an organization, quality is a necessary tool to stay competitive in any market. Leadership at BJB will implement a total quality management (TQM) strategy that will strive towards customer satisfaction with zero defects in products and services. There are two ways that TQM will be implemented at BJB successfully. One is to integrate the philosophy and principles of TQM into everyday operations for workers to apply to their daily routines ("Smart Investors", 2012). The other is to provide continues training to managers and workers for a long term solution. Implementing this strategy will require a team effort among all departments and outlining clear responsibilities to department heads will be crucial to communication. It is vital that all of BJB understands the different roles of leadership and their