Pancontinental Airways

2760 words 12 pages
Tutorial Week 7: Case Study – Leaders and Followers
Question 1. What are the key components of the relationship between leaders and followers in Pancontinental?
Within Pancontinental the key components in respect of the relationship between leaders and followers may be seen as including Emotional Intelligence, Authentic Leadership, Servant Leadership and Participative Followers.
Emotional Intelligence is defined as a ‘type of social intelligence that involves the ability to monitor one’s own and other’s emotions, to discriminate among them and to use the information to guide one’s thinking and actions’ (Salovey and Mayer, 1990: 189). According to Goleman (2001), ‘emotional intelligence comprises of 4 key components which are, Self
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In Daniel Goleman’s ‘six leadership styles’, we can see other components that are evident within Pancontinental. First being that of ‘authoritative’ which is ‘mobilising people towards a vision’; as seen in Callahan’s ‘right people for the right job’. The next leadership aspect is that of ‘affiliative, which focuses on ‘building emotional bonds, relationships and communication’. This can be seen through the ‘fun element’ that Callahan tries to include in the day to day life of all employees, which helps eliminate stressful circumstances. The next style is ‘democratic’ which ‘forges consensus through participation’. This has a connection to that of the participative followership which Callahan adopts for his employees. The final style of ‘coaching’ is ‘developing people for the future’. This focuses on trying to help employees improve performance through the use of ‘self awareness. (Goleman’s Six Leadership Styles)
As well as Emotional Intelligence we may perceive another key component in the form of Participative Followership. Participative Followership can be seen in terms of challenging and engaging in constructive criticism of the organisation, its mission/vision or about the leadership style itself. This is shown in the case study where Callahan actively encourages membership of a union and undertakes continuous communication with them. In the case study it states that Henry Callahan makes sure that ‘unions are active members of the decision


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