Case Study: Transact Insurance Ltd

1350 words 6 pages
Course: BTech HRM, Labour relations & HRD

NB: You need to work with your teammates. You’re welcome to do it individually as well.

Read the case study of Transact Insurance Ltd. Use one of the models in the chapter on culture or the prescribed articles to describe the culture of the organisation. Also identify the major influences on the evolution of that culture. Consider the changes in the South African environment (competition, globalisation, employment equity, downsizing, need for innovation, etc), and indicate the suitability of the organisational culture for the future objectives of the organisation.
Case study: Transact Insurance Ltd
Transact Insurance Ltd (TIL) provides motor vehicle
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After discussing the situation with his directors, he decided that the discussion meetings between claims managers and their employees should proceed as planned. To delay or withdraw the reports would undermine the credibility and trust that Jim was trying to develop with employees. However, the regional director attended the meeting in each claims centre to minimise direct conflict between the claims and centre manager and employees.

Although many of these meetings went smoothly, a few created harsh feelings between managers and their employees. The sources of some comments were easily identified by their content, and this created a few delicate moments in several sessions. A few months after these meetings, two claims managers resigned and three others asked for transfers back to non- management positions. Meanwhile, Jim wondered how to manage this process more effectively, particularly since employees expected another survey the following year.


Focus on at least the following in your discussion:

* Define/ discuss organisational culture and change. (5) * Discuss the characteristics (dimensions) of culture. (10) * Explain what a culture conducive to learning means. (10)

NB: PROVIDE YOU’RE ANSWERS BASED ON THE ARGUMENTS OF THE CASE STUDY * Explain how to assess (diagnose) organisational culture. (10) * Discuss the strength of the


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