Case: How Leaders Flourish at Gunderson Lutheran Health System

1131 words 5 pages
MGT-310

Case: How Leaders Flourish at Gunderson Lutheran Health System.

1. How well does Gunderson’s development program follow the career management process described in Figure 9.3? Identify any elements of that system that are missing.

I think Gunderson did a really good job on development program, because for the data gathering they focus on competencies needed for career success base on their two years research, such as specific skills in operations, finance, vision, team building and leadership. Then they use variety of measures to employee’s potential talent, they use Myers-Briggs Type Indicator and also the Hogan Value Report to make sure the analysis is critical. Second step, they focus on specific success factors,
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MGM Grand did a survey through 10,000 employees that make a clear to see the potential problem among the employees. Employees give their idea about their job, hotel and complaint, this also is a way that get employee involves in the company management. The better communicate with employee, the better service that can deliver to the customer. In this case, MGM Grand find a problem on the survey that is less communication about event on hotel. Then MGM Grand deicide to give a short meeting about what’s happening in the hotel when start a new shift. This is a huge change for the service and employee engagement. Also I think survey can support open-door policy for manager to manage the hotel because sometime is hard to compliant a lot in front of manager or compliant may dissolve through a day that might be a real problem. So did a survey that may give a short-term expression chance for employee. For the long-term, the satisfaction rate both in customer and employee will go up. Because employee happy with their job they will give a good service to customer. It’s a chain reaction.

2. In meetings held at the beginning of each shift, employees receive information that helps them provide superior service because they know more about their guests. How could that information also contribute to employee satisfaction and retention?

I think employee should know what is going on for their next service that will give a time for

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