Case: How Leaders Flourish at Gunderson Lutheran Health System
Case: How Leaders Flourish at Gunderson Lutheran Health System.
1. How well does Gunderson’s development program follow the career management process described in Figure 9.3? Identify any elements of that system that are missing.
I think Gunderson did a really good job on development program, because for the data gathering they focus on competencies needed for career success base on their two years research, such as specific skills in operations, finance, vision, team building and leadership. Then they use variety of measures to employee’s potential talent, they use Myers-Briggs Type Indicator and also the Hogan Value Report to make sure the analysis is critical. Second step, they focus on specific success factors, …show more content…
2. In meetings held at the beginning of each shift, employees receive information that helps them provide superior service because they know more about their guests. How could that information also contribute to employee satisfaction and retention?
I think employee should know what is going on for their next service that will give a time for