Adult Health and Social Care Pwsc 21

967 words 4 pages
Principles of communication in adult social care settings
Unit Number: PWCS 21 Unit Reference: L/602/2905
Unit Level 2 Unit Credit Value 2

1. Understanding why communication is important in adult social care settings. 2.1 Identify different reasons why people communicate.
People communicate to show fear, pain, love, joy, anger. People need and want to get views, points, wishes and information across to others for all sorts of reasons. 2.2 Explain how effective communication affects all aspects of working in adult social settings
I communicate using: Communication books, Handovers, Staff meetings, meetings with my Line Manager Etc.
Effective communication is important as it ensures that information is:
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3.4 indentifying sources of information and support or services to enable more effective communication
Sometimes when communicating with a client help from specialist professionals are needed such as: SALT (speech and language therapist), social services, translation services and advocacy services, GP’s, physiotherapists, psychologists, psychiatrists etc… because some communication situations are too complex for you as a professional support worker. This category of clients could include: clients who speak a different language, deaf and blind and stroke victims. After help from these professionals for both the client and the support worker will benefit from this.

4. Understand confidentiality in adult social care settings

5.9 Define the term “confidentiality”

The definition of confidentiality may include:
Keeping information private and safe Only passing on private information with the individual’s permission Only pass on information to others who have a right to it and need to know it. 5.10 Describe ways to maintain confidentiality in day to day communication

Ways to maintain confidentiality may include:
Make sure confidential information is passed on only to others who have a right to it and who need to know it
Password protecting
Electronic files
Checking the identity


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