Perfect Pizzeria Case Study

3761 words 16 pages
Table of Contents
Executive Summary………………………………………………..3
Problem Statement…………………………………………………4
Analyzing Case Data……………………………………………….4 Managerial Employees……………………………………..4 Non-Managerial Employees………………………………..6 Key Decision Criteria…...................................................................6 Alternative Analysis……………………………………………….7 Recommendations…………………………………………………10 Criteria 1……………………………………………………10 Criteria 2……………………………………………………10 Criteria 3…………………………………………………....11 Criteria 4……………………………………………………11 Criteria 5……………………………………………………11 Criteria 6……………………………………………………12 Criteria 7……………………………………………………12 Action and Implementation Plan………………………………......13 Employee Handbook……………………………………….13 Reward and
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In contrast the manager is the only employee that is provided with a bonus incentive if the percentage rate of unused/damaged food is low at the end of the month inventory check. A necessary way for managers to smoothly start establishing any new changes to the way they conduct business is for them to be aware of the different workplace emotions around them, internally and externally. Acknowledge what’s going on with their employees, as well as the emotions of the customers, so that everyone’s needs or concerns are addressed. Not acknowledging them has lead to counterproductive workplace behavior by employees and a loss of loyal customers. Emotions in the workplace have a large impact on the company’s immediate and long-term goals, whether it is positive or negative because it determines just how productive an employee will be. Non-Managerial Employees The working conditions the employees at Perfect Pizzeria display are contrary to company goals and objectives. Manager-employee relationships within Perfect Pizzeria have declined; employees no longer share the ethical values to help them choose to do what’s right when making a decision that can negatively impact the franchise. Employees take advantage of food compensation provided by management while on shift without fear of reprimand from managers. Such acts as eating the food at the pizzeria without paying or simply being careless and damaging food or beverages,

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