Mgmt 591 Course Project
* * * * * Logistics at TARGET: Improving Job Satisfaction
1346 E. Berks Street
Philadelphia, PA 19125
* MGMT 591 : Leadership & Organizational Behavior
October 14, 2012
Target is headquartered in Minneapolis, Minnesota and is the second largest discount retailer in the United States. Target sells softlines, hardlines, and groceries, non-perishable food, pharmaceutical products, electronics, and many household products. There are three different pyramids at Target; Headquarters, Stores, Distributions Centers. I am going to be discussing the Stores Pyramid. Currently there are 1,763 stores spread out all over the United States except for Vermont.
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Now the logistics team might hold their own individual huddle at the start of their shifts, but they at that point do not have access to the store information. Communication is key in the success of an employee. So the fact that they miss out on store communication is a major factor for them. Working the third shift or early 4 AM shift, these team members also miss out on spending quality developmental time with the Executives of the building, especially the Human Resources Manager, as well as the Store Team Manager. Of course both of these executives are required to work at least 1 overnight shift or early 4 AM shift a quarter, but that is not nearly enough time to necessarily make a difference to the logistics team members. The team members’ only leaders that they work with are the Logistics team leader and Logistics Executive manager. With this team mostly concerned with the store process, even the logistics leadership team sometimes does not focus on the individual team members’ development. Another important factor that the logistics team misses out on is store recognition events. Now of course if we were going to have a recognition party for the store we would have one during the day and one during the logistics shifts. But this sometimes leads to the logistics team feeling left out because they are not getting recognized with the rest of the store.
So why is this such a problem? Well Low