Hrm 590 Course Project Part a
Human Resource Receptionist Job Summary:
The HR Receptionist will be responsible for Greets the public; provides general administrative support including answering phones, typing, scheduling appointments; complaint handling/tracking; employee applications. Providing assistance and directions to the organizations, on where to go to address their HR questions.
Essential Job Functions:
• Excellent phone etiquette with at least one year experience operating a telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet and Welcome employees and visitors to demonstrate good customer service
• Maintain personnel files in alphabetical order to maintain file
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According to the "Job Analysis: Overview," Job analysis is a process used to identify and determine in detail the particular job duties, requirements, and the relative importance of these duties for a given position or a particular job. A job analysis defines the work, activities, tasks, objectives, products, services, or processes required to perform a particular job. It collects details about work activities, human behaviors, machine, tools, equipment and work aids, performance standards, job context, and human requirements. These in turn help to identify the knowledge, skills and abilities required to perform a job. An important factor to note is that in this process, analysis is conducted on the job, not the person, which also results in a description of the job and not the person. There are many different methods/ways to conduct a job analysis. It is dependent on organizational needs and what resources are available. Questionnaires, observations and interviews are very common methods. Although individual methods are used exclusively, several can be used in combination, besides the 3 resources listed above there are also the use of surveys as well. In fact, it is recommended that utilizing more than one method is more sensible (How, 1998), (Dessler, 2005). In human resources, job analysis plays an important role of it. It provides information regarding positions in the organization. It is an