I. Introduction The case study focuses on an employee, Paul Keller, who is being affected by a number of factors. His job performance is hindered by constraints such as his work environment, his home environment, stressors, mood, and the management style of his superior. The case study demonstrates how his job performance is affected and what the consequences could be as a result of his poor job performance and lack of concentration.
II. Problems Paul is not able to perform his job well due to, in his opinion, being tired. The conversations with his wife that replays in his thoughts show how he is conflicted at home. He apparently does not have a strong, supportive home environment. The case study also shows that he does not receive …show more content…

III. Recommendations There are several recommendations to be offered to solve the problems displayed by this case study. The organization should offer programs to help alleviate stressors, strain, negative affectivity, and burnout. These could include employee assistance programs, stress management programs, or wellness programs. The leadership should recognize these factors that are affecting Paul and encourage him to attend these types of programs to promote psychological and physical wellness.
Employees with high self-esteem are more productive (Greenberg, 2010). Paul’s superior should make his workers feel uniquely valuable. He should make his workers feel competent. He needs to recognize the good things that the workers do and praise them accordingly. He should make his workers feel secure. He needs to clearly define expectations and be straight forward with them.
One of the most important characteristic of leaders should be interpersonal skills. Paul’s superior should learn and display emotional intelligence. Emotional intelligence is a person’s ability to recognize and regulate his/her own emotions as well as the emotions of others (Greenberg, 2010). Emotions play an important part in job performance. Paul’s superior should get messages across without getting workers worried and distressed. Distraught workers will lose the capacity to pay attention and become distracted from work,