Understanding the Management Role
This assignment is centred on understanding the role of the middle manager in my organisation, and the way in which it works.
The organisation in relation to its purpose and its stakeholders
My College has a clear purpose for moving forward as an organisation. Our mission is to provide outstanding education and training which is primarily vocational, in response to the needs of learners and employers. By doing this we are able to fulfil our vision, which is to continue to develop and be recognised as an outstanding educational and economic resource by learners, staff, employers and the wider community. We also feel that we can achieve our mission and vision whilst maintaining the following …show more content…
Customer service in regards to my organisation is more focused around the student services department, who are on hand to handle enquiries like financial worries and applications, educational additional support as well as offering advice and dealing with complaints. Student services are often the essential link that can mean the difference between a positive learner experience, and a