Strategies to Empower Employees in Service Industries to Improve Profits

1461 words 6 pages
1. Many companies in the service sector, large hotels and resorts for example, is implementing empowerment strategies to improve the quality of service provided to residents and guests. Search the internet for an example of such a company with particular emphasis on strategies used to empower front line staff.

The basic source of providing competitive advantage and the customer satisfaction in the hotel enterprises is the employee. Empowerment applications play a significant role in increasing the employee’s productivity providing organizational efficiency. Interest in employee empowerment within the hospitality industry helps in gaining competitive advantage through improved service quality. Particularly, it has been determined
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When they start a new venture, they base it on hard research and analysis. Typically, they review the industry and put ourselves in the customer's shoes to see what could make it better. They have a motto that all members of the organization believe strongly in. Virgin stands for value for money, quality, innovation, fun and a sense of competitive challenge. They believe in making difference. Like many companies, they set benchmarks regularly to understand and help achieve performance levels they have not reached before. Sometimes when this is accomplished, press conferences are held to announce it to the public or maybe even celebrated internally, or with all their clients everywhere. All members of the organization share the same vision, which is, to deliver a quality service by empowering employees and facilitate and monitor customer feedback to continually improve the customer's experience through innovation. Seeing as the Virgin businesses are all so diverse and independent, they practice a collaborative and supportive style of custodianship. At the centre, Virgin Management Ltd (VML) provides advisory and managerial support to all of the different Virgin companies and their specialist Sector teams around the world. Their people in London, New York and Sydney offer regional support and in this way, virgin companies act as teams in all management processes and when it comes to learning or adopting new strategies as well.

There are many benefits to


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