P2: Discuss Theories of Communication

1984 words 8 pages
P2: Discuss theories of communication.
Part A
The communication cycle is a commonly used theory of communication. It was first developed by Charles Berner in 1965; it was then modified by Michael Argyle, who was a social psychologist, in 1972. The concept of a ‘communication cycle’ makes it clear that, in order to have effective communication, it must be a two way process. As well as transferring messages to others in a definite, clear way, health care professionals must be able to respond to the verbal feedback as well as the non-verbal feedback. So, effective communication has to involve effort from both participators (both the sender as well as the receiver) in the communication.

The communication cycle has six stages. Stage one is
…show more content…

If she hasn’t understood the message, refrain from repeating the same sentence over again, instead the sender of the message should try re-phrasing the sentence. Nonverbally, facial expression and hand movements, body language and touch are vital. If Mrs Hedges gets upset, it is important that the communicator re assures her by caring gestures, such as gentle, friendly touch, the carer could put their hand on Mrs Hedge’s shoulder, to comfort her. The carer must be able to communicate effectively to Mrs Hedges so that Mrs Hedges fully understands the message. This is also important as it is useful to know how to effectively communicate so that Mrs Hedges’ needs are met and that she feels safe, secure and re-assured. This will also help her feel valued, and her self-esteem will be boosted by default as the communication is 100% effective.

Part C
Another theory of communication is Tuckman’s theory of group development. First developed by Bruce Tuckman in 1965, it is one of the more well-known group/team development theories and has been the basis of many other ideas since its birth. Tuckman’s theory focuses on the way that a team tackles a task from the initial formation of the team right the way through to the completion of the given project. Tuckman’s theory is relevant in particular to team building challenges as each


  • Decision Support and Business Intelligence Systems 9th Edition Ch1&2 Exercise
    5929 words | 24 pages
  • Case Study for Management Accounting
    36924 words | 148 pages
  • Dissertation on Employee Retention Techniques
    18845 words | 76 pages