He needs to use at least the first three types of hierarchy which are physiological, safety and affiliation. He needs to know if the work place is comfortable for the workers. Workers will not care about productivity and maximizing efficiency if the air conditioning is broken or there are bugs in there eating and cafe food. Marshall should and need to fit it as soon as possible. He needs to have the workplace feel inviting and should be a nice clean environment and adequate for the needs of the workers. If management expects workers to arrive on time, they need to do their best into making the environment more open for peoples return and not feel so uncomfortable. The second need is for the workplace to be safe and managmentable. See what needs to be improved for the work place to be more enjoyable. See if there is anything you can do to make everything look like it suppose to and safety for employees. Also see if you can have team building exercises, have team and employee fun days. Yes have like three hours of the day when the job is over productive and have a little team picnic, holiday pot lucks. Have the employee want to bring the family in and feel like are wanted and needed. These lower level needs will need to be addressed and achieved in order for workers to move onto the issues that management wants to focus on such as productivity, innovation and efficiency.
Next I would discuss with Marshall is that with his management