Harvard Business School Case Study - Intermountain

1437 words 6 pages
Intermountain Healthcare Case Study
Gina L. Turley
Northwestern University

In the Harvard Business School case study of Intermountain Health Care (IHC), we learned about the efforts made by IHC to adopt a new strategy for managing health care delivery that is focused on improving care quality while simultaneously saving money. Beginning in 1986 as a series of experiments tying cost outcomes to traditional clinical trials, IHC’s approach to delivering care became known as “Clinical Integration” which “referred to both an organizational structure and a set of tools” (Bohmer, 2002). The organizational structure required a departure from the traditional administrative management model to one that “involved administrative and medical
…show more content…
While many have argued that evidence-based medicine is “cookbook medicine” or medicine that strictly adheres to practice guidelines rather than clinical judgment, I disagree. IHC simply developed a model that provides a structure for clinicians to standardize their care, while still allowing for their experience and knowledge of the patient to drive their decisions. This can be seen in IHC’s development of its EMR, which integrates clinical decision support protocols designed by the Development Teams into the data entry process. While the system provides evidence-based guidance, it still affords a measure of physician autonomy by allowing the doctor to provide an override reason (which is often used to refine the protocol). This direct entry of data allows for increased efficiency and more complete documentation (which has the added benefit of increased billing). Once proven successful, this strategy would eventually lead to a “tipping point” of physicians espousing the benefits of the model, a necessity for system wide adoption. Furthermore, as they smoothed out the data collection methods and could produce measurable outcomes, it became possible to align both medical and administrative personnel’s financial incentives to match the organizational goals.

Considering this case study is 11 years old, it is natural to question if this model

Related

  • Social Business Case Study
    1112 words | 5 pages
  • 65 Successful Harvard Business School Application Essays 2nd Edition 1
    47262 words | 190 pages
  • Paypal Ms Case in Harvard Business Review
    1273 words | 6 pages
  • Business Ethics Case Study - Tylenol
    1418 words | 6 pages
  • Case Study: Performance Management at Intermountain Healthcare
    1194 words | 5 pages
  • Ideo Product Development Harvard Business Case
    1308 words | 6 pages
  • Harvard Case Study: Ledina Lushko
    1407 words | 6 pages
  • Business Case Study - Cctv
    2511 words | 11 pages
  • Global Business Environment - Case Study: Carrefour
    5543 words | 23 pages
  • F.C Case Study Harvard Business School
    14024 words | 57 pages