Group Case Study - Organisation Behaviour

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Question 1

Introduction

The information gathered from the grapevine had shown unhappiness and high stress level of the employees since Bjork started working in the company. Ever since Bjork joined the work force, she gave a rather bad impression towards the employees who had witnessed Bjork's ill-mannered behaviour towards Wong. When she was promoted to the supervisor position to replace Wong for his retirement, her irrational attitude towards the employees had gradually turned the company from a peaceful and team-oriented workplace, to a stressful and uncomfortable working environment.

Question 1(i)

Hierarchy of needs
There are two types of theories of motivation – Early and Contemporary Theories of Motivation. Abraham Maslow's …show more content…

And gradually, there will be no cooperation between each other.

Norming
Thirdly, the Norming stage which assimilated a common set of expectations of what defines correct member behaviour. (Robbins and Judge, 2005, p266). From the beginning stage of forming, there is no mutual understanding between the members and leader. Bjork did not understand her team members well enough Hence, there is no cohesiveness and no sense of group identity.

Performing
The fourth stage of the group development, the Performing stage, group energy has moved from getting to know and understand each other to perform the task at hand. (Robbins and Judge, 2005, p266). From one of the feedbacks, it was commented that Bjork did not understand the working process of the production. She blamed the employee for delaying job without knowing the actual problem. This will affect the morale of the employee and the quality of the instrument might be compromised as well.

Adjourning
Finally, the Adjourning stage where the group starts to split up. Bjork's managerial style greatly demoralized the members in the team. It is evident that after she joined the company, the absenteeism and turnover rate had increased as the members did not have any interest in working for the company.

Question 1(ii)

Through Grapevine communication, employees can retrieve information or rumours which they are unable to get from formal communication. This informal communication spread

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