Ellen Moore in Korea
The troubled situation of JVC can be attributed to the major conflict between Ellen and Jack, causing another aggravating conflict occurred consequently.
a. The major conflict was between Ellen Moore and Jack Kim, with the following symptoms:
- They had controversial issues "during the first few weeks because they were clearly stepping upon each other's territory". Ellen understood that she was the co-project manager with Jack, but Jack believed that he was the sole project manager for SI. In fact, the Korean team members always followed Jack's instructions which are different from Ellen's. Even, Jack got angry when, upon coming back from business trip, he saw that the team members just followed Ellen's …show more content…
- Then held a meeting with the subject is to solve the serious problem of falling behind the deadline. Every members in SI team together with Andrew, Mr. Park (or Mr. Song) must be present. During the meeting, the mediators should not point out who was right or wrong in the conflict (as neutral as possible). Instead, they should pointed out that the team was seriously falling the deadline. And in order to solve this problem, the mediators should assign clearly responsibilities to Ellen and Jack, respectively. Jack's responsible area should not require much experience in consulting. By doing so, the conflict's cause of stepping on each other's territory could be solved completely. Other Korean consultants in the team would be able to follow their instructions correctly. In the meeting, the mediators should secure every one's understanding and agreement on this issue.
3. Recommendations for the Serious Issue of Falling Behind the Deadline
In order to solve the serious issue of falling behind the deadline, the top management must put priority to the company benefit, not individual desires. The following actions should be taken in the following sequence by using authority (status power conflict resolution model):
a. The top management should quickly have a consensus in recognizing the existence of conflicts, deciding to confront the conflicts, determining causes of the conflicts, working out solutions, and following through the implementation