Domino's Case Sudy
961 words 4 pagesQUESTION # 01:
What kind of systems are described in this case? Identify and describe the business processes each supports. Describe the inputs, processes, and outputs of these systems.
ANSWER # 01
There are several kinds of systems are described in this case study;
Domino’s uses TPS , pulse evolution and SCMs which helps to increase customer satisfaction pulse is installed on two types of hardware first “thick-client “in which all order (TPS)“pulse “are installed on pc’s and other is “thin-client “model that is network with small clients.
Domino’s defined point-of-sale system, Pulse, which is an important asset in maintaining consistent and efficient management functions in each of its restaurants. A point-of-sale system captures …show more content…
How does the Pizza Tracker improve the customer experience? ANSWER # 05
The steps that pizza tracker display for user are:
First Step: In the first step the order is placed by the customer.
Second Step: In second step the preparation of the place order.
Third Step: In third step the process of baking is start of the place order.
Fourth Step: In the fourth and the last stage the quality of the order is checked by the expertise and the order is out for delivery.
The Pizza Tracker was designed to improve the customers experience, they facilitate their customer and make their order placing very innovative and also very efficiently and by their strategy of doing time management really ease its customer in delivery timing as the slogan says “30 MINUTES NAHI TU FREE”. Therefore, the Pizza tracker can ease our impatience while we are waiting for the pizza. What’s more, it builds the pleasant atmosphere as if we were in the restaurant.
QUESTION # 06
Would the Pizza Tracker service influence you to order pizza from Domino’s instead of a competing chain? Why or why not?
ANSWER # 06 In my opinion, I would say yes the Pizza Tracker influence me to order pizza from domino’s rather than any competing chain, because the service that domino’s