Crisis Management - United Flight 232
The purpose of this assignment is to develop leadership and crisis management skills by using a real-life case study example (Argosy Lecture Notes, 2013).
This paper focuses on United Airlines (UA) Flight 232, a DC10 aircraft that was en route from Denver to Philadelphia via Chicago. It was forced to make an emergency landing in Sioux City, Iowa due to an engine failure. The flight carried 296 passengers and crew members (Argosy Lecture Notes, 2013).
Part 1: Personal Profiles of Crew Members who Played a Crucial Role in the Flight
There were at least four United Airlines crew members who played a crucial role in the flight: …show more content…
Argosy Lecture Notes. (2013). Retrieved from http://myeclassonline.com/
Gandhi, J. (2010). Roles and Responsibilities of an Airline Pilot. Retrieved from http://www.prlog.org/10843747-roles-and-responsibilities-of-an-airline-pilot.html
Lewicki, R., Barry, B., & Saunders, D. (2006). Essentials of Negotiation, 4th edition. McGraw-Hill. Learning Solutions. New York, NY. Retrieved from http://digitalbookshelf.argosy.edu/
National Transportation Safety Board. (1989). United Airlines Flight 232, McDonnell Douglas DC10-10 NTSB Number AAR-90/06. Aircraft Accident Report. Retrieved from http://www.ntsb.gov/investigations/summary/AAR9006.html
World News. (2012). Video clip of UA Flight 232. Retrieved and viewed from http://wn.com/Sioux_City_Flight_232_Crash#/videos
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