Case Study Monitor 23
II. Problems Paul is not able to perform his job well due to, in his opinion, being tired. The conversations with his wife that replays in his thoughts show how he is conflicted at home. He apparently does not have a strong, supportive home environment. The case study also shows that he does not receive …show more content…
Employees with high self-esteem are more productive (Greenberg, 2010). Paul’s superior should make his workers feel uniquely valuable. He should make his workers feel competent. He needs to recognize the good things that the workers do and praise them accordingly. He should make his workers feel secure. He needs to clearly define expectations and be straight forward with them.
One of the most important characteristic of leaders should be interpersonal skills. Paul’s superior should learn and display emotional intelligence. Emotional intelligence is a person’s ability to recognize and regulate his/her own emotions as well as the emotions of others (Greenberg, 2010). Emotions play an important part in job performance. Paul’s superior should get messages across without getting workers worried and distressed. Distraught workers will lose the capacity to pay attention and become distracted from work,