Bagel Hockey Case
The Bagel Hockey Case describes the work environment of a cafeteria at a training academy. Most of the non-management employees are students, who show very little interest in their jobs. They are satisfied with doing just enough work to retain their positions and not be reprimanded for poor performance. The atmosphere at the cafeteria is very relaxed and even the managers joke with others. Mrs. Laraby is a manager that is in charge of scheduling, hiring, and firing. She promotes a relaxed and casual work environment, but always expects her employees to follow the company guidelines. The staff has a great deal of respect for Mrs. Laraby and even jokes around with her.
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The supervisors may also have a lack of motivation to be productive. Without some type of incentive, it is easy to become apathetic even in a managerial role. Some topics that help explain the behavior of the student employees and supervisors are anthropology and job dissatisfaction. Anthropology studies societies and cultures to try to understand human beings and their activities. In modern day American culture, a large emphasis is put on obtaining jobs of prestige that have a high rate of pay. Since working in a cafeteria does not equate to high earnings potential, our society has a negative view on this type of position. There may be pressure from outside sources on the student employees and managers to look for work elsewhere, which can be a big distraction. Since work in the cafeteria is not particularly interesting and does not pay well, job dissatisfaction is likely to be very high. Job dissatisfaction usually correlates with absenteeism and workplace deviance. Both anthropology and job dissatisfaction negatively impact the staff’s personal view on their jobs. This instills an attitude of apathy and decreases motivation. Therefore, during idle times, student employees and even managers will participate in games