5 Performance Objectives of Wegmans
Today I decided to do my presentation about Wegmans main performance objectives, first of all I will describe what exactly Wegmans Company is and what are 5 objectives of operations.
Wegmans Food Markets, Inc. is a privately-held, family owned company that was founded in 1916 by the Wegman family. Based in Rochester, NY, they have raised the bar on the customer shopping experience. The company prides itself on offering exceptional customer service, high quality goods, an abundance of choice, restaurant-quality prepared foods, and beautiful stores and displays. Wegmans has appeared on Fortune's annual "100 Best Companies to Work For" list since its inception in 1998, and has ranked among the top 10 for …show more content…
To my way of thinking, the only way to achieve great customer service is by treating employees right. They have qualified employees in technic and production departments and also they have different training programs for providing better performance of the staff.
Wegmans puts a huge emphasis on being an innovator in retail technology. In 1974, Wegmans was one of the first companies to introduce bar-code scanning, and in 1990 Wegmans introduced electronic discounts. The company launched its web site, wegmans.com in 1996. The site not only helps customers save time and money through its on-line ad, but also offers meal solutions, recipes, and even provides the ability to apply for jobs within the company. According to all these company is providing fast production and this is a huge way for the company success.
Dependability is extremely important factor for customer trust and satisfaction, as i checked Wegman's has strong position in it too. Customers are much satisfied how fast the company delivers its products, they love to go for shopping in Wegmans, some of them even said that: "A trip to Wegman's is better than a trip to an amusement park". All these is caused because firm provides additional services such as internet shops, which means that you can check out Wegmans products and services