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Ashford University
400 N Bluff Blvd.
Clinton, IA 52733-2967

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Latest Reviews added
Subject:Online courses Submitted by: adt88 Im a: Former Student Date: 07/05/2008
First of all, I’ll start from the end of this mess and work my way back. I had originally tried to contact either G.T. or S.E. (initially Mr. T.) on numerous occasions (they work in collections for the "university"). Sometimes a few times in the same day. I would not hear back from them, except for a voice mail occasionally asking for payment. The original problem stemmed from a misprint on my financial aid upon enrolling. I do admit that that was a mistake on my part (my wife was trying to be helpful by finishing my financial aid form for me, but listed my birth year as 1971 instead of 1970!) Though I thought I had fixed the problem, after talking with D.Y. the original “salesman” employed by Ashford University, I guess the changes would not go through or save to my financial aid application. I was then contacted about two weeks into my second class stating that there was still a problem with my financial aid that needed to be resolved. At this point I was told that I needed to call the Selective Service and show proof of registration. When I contacted the Selective Service the first time, I received a registration number over the phone and called to give the number to the financial aid office at Ashford University. I was then told that I needed to get a registration card from the Selective Service and provide it to Ashford to show proof of registration. I called the Selective Service again and requested to registration card and was informed that it could take (I believe they said up to eight weeks) to obtain this document. My “academic advisor”, Y. M., called me to see if I had the proof of registration card a couple of times and I stated that I was still waiting to receive it. When I did finally receive it, I sent it in the mail to Ashford. I heard nothing else from them for about a month and assumed everything was taken care of. In the meantime, I attempted to contact my “academic advisor” about a problem I had with an instructor stating he had received an assignment to late to grade. I had sent the assignment originally the night it was due and noticed about a week later that the assignment still had not been graded. During this period of time, my mother had just had surgery. I attempted to contact the instructor by e-mail and left a toll free phone number he could call me at. He just sent me an e-mail back stating that “he doesn’t accept assignments more than four days past the due date, unless pre-arranged”. I guess I should have had my mother pre-arrange her surgery for me. I attempted again to explain the situation that I had sent the assignment in and also said that all he would have to do is look at the date the assignment was created to see that I was not lying. I understand what some teachers have to go through listening to lame excuses. I was a teacher. I KNOW!!! This however was legitimate. He refused once again to grade an assignment that took about twelve total hours to put together. So at this point, I was concerned that I was no longer going to receive an “A” or possibly even a passing grade with the little bit of time left in this course. So, I call my “academic advisor” about this situation and left a message. I heard nothing back. I called again. I heard nothing back. I called again…well you get the story by now. When I finally did get a hold of her, she explained to me that they where closed due to the wildfires in San Diego. Wait a minute…these guys are in San Diego?!?!?! I was led to believe that the whole program was based off of their Clinton, Iowa campus, which is why I chose them in the first place. Nothing against San Diego, but I live here in the Midwest! That was kind of a b.s. deal, but I figured "well, I’m sure it is just some way they outsource the legwork portion of the university work to an outside source". Now I am finding out they are pretty much separate entities! Well, In the meantime, I THOUGHT everything was taken care of on the financial aid end, anyway. Instead, once again, I receive a call that they still did not have my proof of Selective Service registration card. I then obtained a fax number and faxed it to them. Once again, they said they did not receive it. I faxed it AGAIN (ACTUALLY TWICE!) and asked for a return call this time to let me know that they received it. This was at Thanksgiving. At this point, I was about to begin my third class. I called Y.M., my “academic advisor”, after she had sent me my revised schedule for upcoming classes and left a message for her to call me. I never heard anything back. I called again. I never heard anything back. At this point, I was not going to take the next class without a having this matter resolved. Besides, she enrolled me with the professor of my second class again, the one in which I had stated to not enroll me with again! So, I never logged into my third class. When I was e-mailed a notification that I needed to log in by Y. M., I attempted to call again. I had to leave a voicemail again. I never heard back again. I then got a couple of collections calls from Ashford. When I would attempt to call them back to resolve the situation, I would have to leave a voicemail. I would never hear back. By now we are into JANUARY! Finally, I get a message from somebody else named S. E.. I try to call him back. No response. He finally calls me on a collections call and reaches me. I explained the whole Selective Service fiasco to him and told him that I have been actively trying to reach G.T. to no avail. During our discussion, I asked him to find out if the Selective Service card I had repeatedly faxed was there. I also stated that I could fax it to him directly (IMMEDIATELY) if they could not find it. All Mr. E. was worried about at this point was collecting cash, even though I explained to him the numerous times I attempted to call (he finally admitted that I did) he still tried to act as if I WAS AVOIDING THEM! He actually tried to say that he called me personally and left a message a couple of times once on January 29th. I never received a call from them during this time period! Rather than attempting to fix the problem, I then explained to him, that at this point, I am pretty irritated with the poor communication and that I may just have them take the financial aid out for the two classes and provide me with my transcripts, so that I could finish the program elsewhere. Instead of being apologetic or even attempting to be somewhat helpful in resolving this matter, Mr. E. states that now all of the sudden, since I am not an active student, financial aid no longer applies and I have to pay for the two classes out of pocket. At this point I was extremely mad. I would have more than likely continued if I though there could be some type of a resolution to the matter. I basically just wanted open communication with the university staff and wanted an assurance that this would take place. I still have no problem in resolving this matter, but I want SOMEONE FROM THIS UNIVERSITY TO ACTUALLY CALL ME. It seems that when they were attempting to “sell” me on enrolling in classes, I had no problems at all getting a hold of D. Y. I was assured that financial aid would take care of the classes. I could talk to him with no problem for an hour at a time about the program I was thinking about enrolling in. He was very helpful. By the time I was enrolled in my second class however, all communication vanished. There is still a lot more to this story, but I will leave it at this for now. Still at this point, don’t get me wrong; I am not convinced the entire program is all bad. I really liked my first instructor. The setup of the online learning environment has some definite benefits. Also, overall, just maybe the Ashford University online staff as a whole does an excellent job. Unfortunately, I think I have just happened to deal with some of those that where not so great. I am still pretty angry at the way everything has been handled, but would still like to find a way to resolve this matter. I think what has really irritated me the most is that the last two times I called (February 28th and March 5th) I called and left messages on how and where to send payment to so that I could re-enroll (I was only going to take one more class and then transfer my credits elsewhere) and never heard back….again! One of these calls was to G. T. and the latter was to S. E.. I know that there must be SOME good people working at the university, because the gentleman that I talked to on Feb. 28th was very apologetic and sent me over to Mr. T’s voicemail. He assured me that I would hear something back. Unfortunately, It never happened. I then called Mr. E., I left a message with him asking him where I could send payment. I never heard back. GET THIS…the next week I received a letter from a collection agency! I have sent a similar form of this letter to Ashford and the collection agency. Of course at this point, the clown at the collection agency is only concerned about how to get me to settle with him so that he can get his cut. I have no problems paying for the two classes that I took, but all I asked and am still asking for is an apology and I will mail the check in IMMEDIATELY. Until then, I will let everyone I know my story.

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Chief Officer
Name:
Title:
Dr. Michael E. Kaelke
President

University Classiffication
Sector:
Program level:
Control:
Highest Degree:
Primary Role:
Private not-for-profit, 4-year or above
Four or more years
Private not-for-profit
Master's degree
Baccalaureate Colleges--Liberal Arts

Statistics
There are 459.0 students enrolled for credits in the fall of last year academic year

Educational Mission
http://www.tfu.edu
Reviews of the Ashford University
Subject: Online courses Submitted by: adt88 Im a: Former Student Date: 07/05/2008
First of all, I’ll start from the end of this mess and work my way back. I had originally tried to contact either G.T. or S.E. (initially Mr. T.) on numerous occasions (they work in collections for the "university"). Sometimes a few times in the same day. I would not hear back from them, except for a voice mail occasionally asking for payment. The original problem stemmed from a misprint on my financial aid upon enrolling. I do admit that that was a mistake on my part (my wife was trying to be helpful by finishing my financial aid form for me, but listed my birth year as 1971 instead of 1970!) Though I thought I had fixed the problem, after talking with D.Y. the original “salesman” employed by Ashford University, I guess the changes would not go through or save to my financial aid application. I was then contacted about two weeks into my second class stating that there was still a problem with my financial aid that needed to be resolved. At this point I was told that I needed to call the Selective Service and show proof of registration. When I contacted the Selective Service the first time, I received a registration number over the phone and called to give the number to the financial aid office at Ashford University. I was then told that I needed to get a registration card from the Selective Service and provide it to Ashford to show proof of registration. I called the Selective Service again and requested to registration card and was informed that it could take (I believe they said up to eight weeks) to obtain this document. My “academic advisor”, Y. M., called me to see if I had the proof of registration card a couple of times and I stated that I was still waiting to receive it. When I did finally receive it, I sent it in the mail to Ashford. I heard nothing else from them for about a month and assumed everything was taken care of. In the meantime, I attempted to contact my “academic advisor” about a problem I had with an instructor stating he had received an assignment to late to grade. I had sent the assignment originally the night it was due and noticed about a week later that the assignment still had not been graded. During this period of time, my mother had just had surgery. I attempted to contact the instructor by e-mail and left a toll free phone number he could call me at. He just sent me an e-mail back stating that “he doesn’t accept assignments more than four days past the due date, unless pre-arranged”. I guess I should have had my mother pre-arrange her surgery for me. I attempted again to explain the situation that I had sent the assignment in and also said that all he would have to do is look at the date the assignment was created to see that I was not lying. I understand what some teachers have to go through listening to lame excuses. I was a teacher. I KNOW!!! This however was legitimate. He refused once again to grade an assignment that took about twelve total hours to put together. So at this point, I was concerned that I was no longer going to receive an “A” or possibly even a passing grade with the little bit of time left in this course. So, I call my “academic advisor” about this situation and left a message. I heard nothing back. I called again. I heard nothing back. I called again…well you get the story by now. When I finally did get a hold of her, she explained to me that they where closed due to the wildfires in San Diego. Wait a minute…these guys are in San Diego?!?!?! I was led to believe that the whole program was based off of their Clinton, Iowa campus, which is why I chose them in the first place. Nothing against San Diego, but I live here in the Midwest! That was kind of a b.s. deal, but I figured "well, I’m sure it is just some way they outsource the legwork portion of the university work to an outside source". Now I am finding out they are pretty much separate entities! Well, In the meantime, I THOUGHT everything was taken care of on the financial aid end, anyway. Instead, once again, I receive a call that they still did not have my proof of Selective Service registration card. I then obtained a fax number and faxed it to them. Once again, they said they did not receive it. I faxed it AGAIN (ACTUALLY TWICE!) and asked for a return call this time to let me know that they received it. This was at Thanksgiving. At this point, I was about to begin my third class. I called Y.M., my “academic advisor”, after she had sent me my revised schedule for upcoming classes and left a message for her to call me. I never heard anything back. I called again. I never heard anything back. At this point, I was not going to take the next class without a having this matter resolved. Besides, she enrolled me with the professor of my second class again, the one in which I had stated to not enroll me with again! So, I never logged into my third class. When I was e-mailed a notification that I needed to log in by Y. M., I attempted to call again. I had to leave a voicemail again. I never heard back again. I then got a couple of collections calls from Ashford. When I would attempt to call them back to resolve the situation, I would have to leave a voicemail. I would never hear back. By now we are into JANUARY! Finally, I get a message from somebody else named S. E.. I try to call him back. No response. He finally calls me on a collections call and reaches me. I explained the whole Selective Service fiasco to him and told him that I have been actively trying to reach G.T. to no avail. During our discussion, I asked him to find out if the Selective Service card I had repeatedly faxed was there. I also stated that I could fax it to him directly (IMMEDIATELY) if they could not find it. All Mr. E. was worried about at this point was collecting cash, even though I explained to him the numerous times I attempted to call (he finally admitted that I did) he still tried to act as if I WAS AVOIDING THEM! He actually tried to say that he called me personally and left a message a couple of times once on January 29th. I never received a call from them during this time period! Rather than attempting to fix the problem, I then explained to him, that at this point, I am pretty irritated with the poor communication and that I may just have them take the financial aid out for the two classes and provide me with my transcripts, so that I could finish the program elsewhere. Instead of being apologetic or even attempting to be somewhat helpful in resolving this matter, Mr. E. states that now all of the sudden, since I am not an active student, financial aid no longer applies and I have to pay for the two classes out of pocket. At this point I was extremely mad. I would have more than likely continued if I though there could be some type of a resolution to the matter. I basically just wanted open communication with the university staff and wanted an assurance that this would take place. I still have no problem in resolving this matter, but I want SOMEONE FROM THIS UNIVERSITY TO ACTUALLY CALL ME. It seems that when they were attempting to “sell” me on enrolling in classes, I had no problems at all getting a hold of D. Y. I was assured that financial aid would take care of the classes. I could talk to him with no problem for an hour at a time about the program I was thinking about enrolling in. He was very helpful. By the time I was enrolled in my second class however, all communication vanished. There is still a lot more to this story, but I will leave it at this for now. Still at this point, don’t get me wrong; I am not convinced the entire program is all bad. I really liked my first instructor. The setup of the online learning environment has some definite benefits. Also, overall, just maybe the Ashford University online staff as a whole does an excellent job. Unfortunately, I think I have just happened to deal with some of those that where not so great. I am still pretty angry at the way everything has been handled, but would still like to find a way to resolve this matter. I think what has really irritated me the most is that the last two times I called (February 28th and March 5th) I called and left messages on how and where to send payment to so that I could re-enroll (I was only going to take one more class and then transfer my credits elsewhere) and never heard back….again! One of these calls was to G. T. and the latter was to S. E.. I know that there must be SOME good people working at the university, because the gentleman that I talked to on Feb. 28th was very apologetic and sent me over to Mr. T’s voicemail. He assured me that I would hear something back. Unfortunately, It never happened. I then called Mr. E., I left a message with him asking him where I could send payment. I never heard back. GET THIS…the next week I received a letter from a collection agency! I have sent a similar form of this letter to Ashford and the collection agency. Of course at this point, the clown at the collection agency is only concerned about how to get me to settle with him so that he can get his cut. I have no problems paying for the two classes that I took, but all I asked and am still asking for is an apology and I will mail the check in IMMEDIATELY. Until then, I will let everyone I know my story.



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